These Terms of Service ("Terms") govern your access to and use of the Cendriix AI platform and related services (collectively, the "Service") provided by Cendriix AI, Inc., a Delaware C-corporation ("Cendriix", "we", "us"). By creating an account, joining a workspace, or otherwise accessing the Service, you (the "Customer") agree to be bound by these Terms.
1. Acceptance
By clicking "Accept", creating an account, or using the Service, you agree to these Terms and our Privacy policy and Cookie policy. If you do not agree, do not access or use the Service.
Where Cendriix and a Customer have executed a separate Master Service Agreement (MSA) or Order Form, the terms of that agreement take precedence over these Terms to the extent of any conflict.
2. Definitions
- "Customer" means the entity or individual that has agreed to these Terms and is responsible for the Workspace.
- "Workspace" means a logical tenant boundary within the Service, under which Runs, Agents, MCPs, and integrations are organised.
- "Run" means a single invocation of an Agent or workflow within a Workspace, from initiation to terminal state.
- "Agent" means an AI-driven automation process configured by the Customer to perform tasks within the Service.
- "Successful Run" means a Run that ships a change to a production-tier environment or closes a ticket with an artifact accepted by the Customer, as described at /pricing.
- "Subprocessor" means a third-party entity engaged by Cendriix to process Customer Data as part of delivering the Service.
- "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential.
- "Customer Data" means any data, content, or materials that Customer submits to, generates within, or retrieves from the Service, excluding aggregated, anonymised usage telemetry.
3. Account and access
Each Workspace has a designated Workspace Owner who controls access provisioning, billing, and data export. The Workspace Owner is responsible for all actions taken by users and Agents operating within the Workspace.
SSO and SAML. Team and higher-tier plans support single sign-on via SAML 2.0 and OIDC.
Account sharing prohibited. Each account is for a single individual. Sharing login credentials among multiple individuals is not permitted.
You are responsible for all activity that occurs under your account. Notify us immediately at security@cendriix.ai if you believe your account has been compromised.
4. Acceptable use
You agree not to use the Service to:
- Abuse, circumvent, or attempt to bypass rate limits or quotas imposed by Cendriix or any underlying model provider (including Anthropic);
- Attempt to exfiltrate data from other Cendriix customers via prompt-injection techniques;
- Use the Service in a manner that violates any applicable law or regulation;
- Reverse engineer, decompile, or disassemble any Subprocessor API or Cendriix proprietary component;
- Introduce malware, harmful code, or denial-of-service payloads into the Service;
- Reproduce, resell, or sublicense the Service to third parties without prior written consent.
5. Fees and billing
Per-Successful-Run pricing. Fees are charged per Successful Run completed during the billing period.
Billing cycle. Self-serve plans bill monthly in arrears. Annual plans are invoiced upfront.
Taxes. All fees are exclusive of applicable taxes.
Spend caps. Customers may configure a monthly spend cap in Workspace settings.
Refunds. Fees for Successful Runs are non-refundable except at Cendriix's sole discretion. To request a billing review, email billing@cendriix.ai within 30 days of the invoice date.
Late payment. Invoices unpaid after 30 days may result in suspension of access.
6. BYO cloud responsibility
When you connect your own cloud account, you remain solely responsible for:
- All charges incurred in your cloud account as a result of Runs executed by Cendriix;
- The IAM permissions you grant to the Cendriix relay role or service account;
- The cost and compliance posture of cloud resources provisioned or modified by Agents.
Cendriix is not liable for runaway cloud spend originating within your cloud account, even where such spend results from actions taken by a Cendriix Agent.
7. Customer data ownership
As between the parties, Customer retains all right, title, and interest in and to Customer Data. Cendriix claims no ownership over Customer Data.
You grant Cendriix a limited, non-exclusive, royalty-free licence to process Customer Data solely to provide and maintain the Service. This licence terminates upon expiration or termination of your account.
8. Confidentiality
Each party agrees to hold the other's Confidential Information in strict confidence using at least the same degree of care it applies to its own confidential information (and in no event less than reasonable care).
Confidentiality obligations survive termination of these Terms for a period of 5 years.
9. Intellectual property
Customer IP. Customer owns all Customer Data and all outputs generated by Agents acting on Customer Data within a Customer-controlled Workspace.
Cendriix IP. Cendriix owns all right, title, and interest in and to the Service, including the Cendriix platform, relay software, orchestration logic, user interface, and documentation.
Feedback. If you provide feedback or suggestions regarding the Service, Cendriix may use that feedback without obligation to you.
10. Warranties and disclaimers
Cendriix warranties. Cendriix warrants that: (a) it has the right to enter into these Terms; (b) the Service will perform materially in accordance with the documentation; and (c) it will not knowingly introduce malware into the Service.
Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". CENDRIIX DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11. Limitation of liability
Liability cap. IN NO EVENT WILL CENDRIIX'S AGGREGATE LIABILITY TO CUSTOMER EXCEED THE TOTAL FEES PAID BY CUSTOMER TO CENDRIIX IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.
Consequential damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES.
12. Indemnification
Cendriix indemnification. Cendriix will defend Customer against any third-party claim alleging that the Service infringes any patent, copyright, or trade secret.
Customer indemnification. Customer will defend Cendriix against any third-party claim arising from Customer's misuse of the Service, Customer Data infringing third-party rights, or Customer's violation of applicable law.
13. Term and termination
Term. Self-serve plans are month-to-month and continue until cancelled. Enterprise plans are governed by the applicable Order Form.
Termination by Customer. You may cancel your account at any time through Workspace settings.
Termination by Cendriix. Cendriix may terminate your account on 30 days' written notice for any reason.
Effect of termination. For 30 days following termination, Customer may export Customer Data via the standard export tools. After 30 days, Cendriix will delete Customer Data in accordance with our Privacy policy.
14. Modifications to these Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email and by an in-product banner.
15. Governing law and dispute resolution
These Terms are governed by the laws of the State of Delaware, United States.
Arbitration. Except for claims for injunctive or other equitable relief, any dispute will be resolved by binding arbitration administered by the AAA in the United States.
16. Notices
From Customer to Cendriix. Legal notices must be sent by email to legal@cendriix.ai. Where formal legal process requires a postal address, contact legal@cendriix.ai and we will provide our current registered address.
17. Miscellaneous
Assignment. Customer may not assign or transfer these Terms without Cendriix's prior written consent. Cendriix may assign these Terms to a successor entity in connection with a merger or acquisition.
Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision will be modified to the minimum extent necessary to make it enforceable.
Entire agreement. These Terms, together with the Privacy policy, Cookie policy, and any applicable Order Form or MSA, constitute the entire agreement between the parties.
Force majeure. Neither party will be liable for any delay or failure to perform resulting from causes beyond its reasonable control.